What is Telehealth?
The process is simple. Call your local Montes Medical Group office and request a telehealth appointment. Our staff will verify your Patient Portal account status and schedule your appointment with your desired provider. You will immediately receive an email to your address on file with instructions for connecting to your appointment on the scheduled date and time. You will receive a reminder email and text message 15 minutes before the scheduled appointment. Patients are able to connect to their appointment from a compatible smartphone or from a laptop or desktop computer supported by a high-speed internet signal and the required hardware devices (webcam, speakers, and microphone).
How Does Telehealth Work?
Your telehealth platform offers services such as:
Two-way, high-definition video
With telehealth, you use videoconferencing so that you have a face-to-face meeting with your provider — like you’re sitting together in your doctor’s office.
Digital patient registration
You register online, where you can submit your symptoms, allergies, medications, medical history, and ID cards prior to your first teleconference visit with your doctor.
Your doctor manages your medications and sends your prescriptions electronically to your preferred pharmacy.
Secure online payment
Telehealth software allows you to securely send your payment online.
Chat and photo-sharing capabilities
You can chat with your doctor and easily upload photos of your symptoms when applicable. Communication is a two-way street, as your physician can reach out to you with messages.
HIPAA is a law that protects the privacy of your medical records and personal health information. Your telehealth interactions are also secure, and only authorized users can access your telehealth sessions.
What Health Care Services can I Receive Through Telehealth?
You can receive many of the services normally provided in the office, but you need to check with your provider to learn exactly which services they offer via telehealth.
In the case of a medical emergency, however, you need to seek care at your local urgent care facility or hospital emergency department.
Will Insurance Pay for Telehealth?
Some insurance companies cover telehealth, while others don’t. Additionally, some states require insurance companies to reimburse at the same rate as they cover for in-person appointments. In most states, Medicaid covers telehealth. Check with your insurance provider to find out if you’re covered.
As of March 6, 2020, Medicare is paying providers across the United States to provide telehealth services due to the COVID-19 crisis. However, this Medicare coverage may be a temporary benefit.
To learn more about telehealth and to get your connection started, call Montes Medical Group and let them help guide the way.